la scootershop | frequently asked questions

Sometime called a four-wheeler, the mobility scooter is a small electric vehicle for people with reduced mobility. Equipped with 4 wheels, the motor power can vary between 250W and 2000W, while the maximum speed varies between 8 km/h and 25 km/h. The mobility scooter is almost always equipped with a transport basket, either in the front or in the back. The larger models are often the most comfortable, however, they may be less practical for indoor use only, due to the larger dimensions.
The smaller models can usually be disassembled into a few pieces so that they can be easily transported in a vehicle from one place to another. On the other hand, since the size is smaller, they often have smaller wheels and are less ideal for outdoor use.
For more information on the products offered and their dimensions, please contact the sales department at option 2.

The mobility scooter, quite simply, runs on batteries. Generally, the number of batteries varies between 4 and 6. Here is then how the models are classified:

4 batteries of 12V: it is a scooter with 48V for a range of about 40km.
5 batteries of 12V: it’s a scooter with 60V for a range of about 50 km.

You will have understood it thus, the more the number of batteries, the more the autonomy (on a recharge of battery) is big. As for the Wattage, it is the strength of the engine. The more powerful the vehicle is, the easier it will be when the road is inclined. To move forward, you have to turn the throttle, to brake you have to press the brake levers, like a bicycle. The scooter is always equipped with a front light, turn signals, brake lights, mirrors and a battery level indicator.
When the scooter is completely discharged, you must use the charger to plug it into a regular 120V outlet. It is recommended not to use an extension cord.

The batteries (4, 5 or 6) are connected in series. To connect the batteries in series, always reverse the polarity (+ and -) from one battery to the other, i.e. from positive to negative. In some cases, a vehicle may require both a series and parallel connection. For more information on batteries, see FAQ “A scooter, how does it work?”

The life of your batteries is about 250 to 300 charges. This is equivalent to about 3 years.

To keep your batteries in good condition, they should be recharged at least every month, even when you don’t use them much or at all. A battery connected to a circuit discharges about 3% per day. So, after a month of inactivity, it will usually be flat. Never recharge batteries for more than 24 hours. In winter, you should follow this procedure as well. See also FAQ “What is the winter maintenance”

First of all, you have to understand that the life of your batteries is about 250 to 300 charges. Thus, each time you plug them in, you reduce their life span. For this reason, it is recommended to wait until your batteries are fairly discharged. To know the level of your batteries, rely on your indicator on the dashboard.
Attention: For an excellent management of your batteries, we recommend to manage your trips and to calculate the mileage (in an approximate way) in order to avoid running out of batteries during your trips.

For several reasons, it is not at all advisable to install more batteries on an electric vehicle than originally planned by the manufacturer or dealer. Indeed, this will significantly increase the weight of the vehicle, which may weaken the chassis.
However, if you absolutely want to increase the battery capacity of your vehicle, it is essential to never exceed the required voltage. Otherwise, you risk “shorting” the control box and even igniting the wiring.

A charger left on a charge for more than 24 consecutive hours can cause the batteries to swell. It is important to know that the charger does not stop charging until it reaches the required amperage level. This is why if one of the batteries is defective, it will cause an overcharge, which will result in overvoltage of the other batteries.

During the winter, it is best to keep the vehicle warm (at least above 5 degrees). Also, make sure to charge it every month, for a maximum of 15 hours. If you can’t leave your vehicle in a warm place, you can always store it at our premises.

Since it’s an electric vehicle, it doesn’t do well with water. It is therefore recommended not to drive in the rain. On the other hand, if by misfortune you are on the road and a small shower appears, don’t panic, it’s no more serious than it needs to be. On the other hand, if it’s a big shower, it is more prudent to find a shelter. We advise you to equip yourself with a protective cover.

No.
Generally, thefts tend to occur during the night, even if the device is equipped with or without a lock. In the event that there is no other alternative, we recommend covering the vehicle with a waterproof cover. This cover will protect your vehicle from the rain and will also keep it out of the eyes of thieves.

The air pressure inside the tires varies from vehicle to vehicle. In most cases, the information is visible on the tire as “PSI”. Generally, the air pressure varies from 30 to 40 PSI.
Note that for better comfort, it is recommended to have a slightly lower air pressure in the front wheels than in the rear. Indeed, it is important to know that a high air pressure will increase the range, but will decrease the comfort of the driver. This rule also applies in the opposite case, where a low air pressure will increase comfort but decrease the range of the device.

Unfortunately, if you have lost the spare key you received when you purchased your vehicle, you will have to change the entire ignition of the vehicle. It is strongly recommended that you be prepared and leave a spare key at home.

We offer financing with Desjardins Accord D. The financing application is done on site and you will receive a response within 2 to 10 minutes. If you have a Visa Desjardins credit card with the Accord D option, we only need to swipe your card in the terminal, and that’s it! Financing is available for 12, 24 or 36 months at a rate of approximately 11% to 13.5%. For more information, please contact the sales department.